Our product may be subject to a refund in case of dissatisfaction. The customer agrees to make a serious trial of this method by following our recommendations for use during the entire trial period, i.e. 30 days. Returns on the used product are possible only once per customer and delivery address, so there is only one trial period possible, not several.
The item to be returned must be intact, complete and packed in a box.
Refunds for returned products will be made within 14 days of receipt of the return by the logistics centre. The refund will be made to the payment method used when ordering. The amount of the refund is equal to the amount of the purchase less shipping costs, i.e. we will refund the price of the product. Any return request for refund made outside the 30-day trial period will be refused.
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at firstname.lastname@example.org
In order to ensure that the refund request is processed, please contact us by email to obtain the address to which to return the product.
When you send your package, we ask you to write your name and address and your order number on the sender's address. Return shipping costs are at the customer's expense.